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Frequently Asked Questions
Frequently Asked Questions
General
  • What is Printhug?
    Printhug makes it really easy to order prints of your beautiful photos that are stored across the web, helping you cherish your special moments forever.
  • How to contact us?
    Our team is here to help with any question or issue. Email us at support@printhug.com. We would love to hear from you.
  • I can't remember my password. What should I do?
    To reset your password simply click the "Reset Password" link in the login form. An email guideing you through the process will be sent to you.
Orders
  • How do I change my order?
    To change your selected photos click on the "Edit order" link before checking out.
  • Can I cancel my order after I place it?
    Printhug handles incoming orders automatically in order to send them to you as fast as possible. Therefore we can only cancel orders within 30 minutes of submission. To cancel your order please contact support@printhug.com and we'll do our best to help.
Prints
  • What are the available print sizes?
    4x6"     4x4"

    5x7"     5x5"

    8x10"    8x8"

    More print sizes coming soon
  • What kind of paper do you use for prints?
    Outstanding premium photo paper with matte finish for less glare. It features advanced paper technology for vibrant, detailed, pictures and faster ink absorption meaning prints won't smear or smudge.
Pricing
  • What are the print pricing?
    4x4" /$0.39 ea.

    4x6" /$0.39 ea.

    5x5" /$0.89 ea.

    5x7" /$0.89 ea.

    8x8" /$3.49 ea.

    8x10" /$3.49 ea.
Payments
  • What payment method can I use to pay for my Printhug order?
    We accept the following credit/debit cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club. Our payment processing is powered by Stripe which meet or exceed the most stringent industry security standards.
  • When will my credit card be charged?
    Your credit or debit card will be charged when you place the order.
Shipping
  • Where do you ship to?
    We ship to the following countries:

    USA France Italy Switzerland
    United Kingdom Germany Spain Sweden
    Canada Denmark Mexico Portugal
    Australia New Zealand Netherlands Belgium
    Ireland
  • What is the shipping cost?
    Shipping cost will be calculated upon order. Standard shipping starts as low as $1.90 per order.
  • Can I track the status of a recent order?
    Yes. A confirmation email will be sent with tracking code for tracking US orders. Currently, there is no tracking available for International delivery.
  • How do I choose a different delivery address?
    If you've already placed an order and want to change the delivery address, we advise you to contact our customer support team as soon as possible at support@printhug.com.
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